About USVI Housing Authority
The Virgin Islands Housing Authority is responsible for planning, financing, constructing, maintaining, and managing Public Housing Developments. To address resource challenges, VIHA initiated a strategic planning process involving all employees to assess its current state, vision, mission, values, and SWOT analysis, aiming for operational, customer, and employee improvements over five years.
The Challenges
The USVI Housing Authority faced numerous issues, particularly with voicemail retrieval and dropped calls. Brava’s tailored solutions addressed these critical challenges, ensuring:
- Seamless Voicemail Retrieval: Reliable access to voicemails, a crucial feature for effective communication, ensured all important messages from tenants, contractors, and other stakeholders were received, contributing to timely responses and efficient problem resolution.
- Reduction in Dropped Calls: Enhanced connectivity provided uninterrupted communication, resulting in more effective and continuous interaction between staff, tenants, and external partners, thus improving overall workflow and productivity.
- Efficient Field Communication: Quick and efficient communication with employees in the field improved operational efficiency, supported coordination of maintenance and repair tasks, ensured that issues were resolved swiftly, and resources were utilized effectively.
- Consistent Connectivity for Remote Workers: Ensuring that remote field workers remained connected facilitated better coordination and resource deployment, enabling staff to work more effectively from various locations and improving the overall responsiveness and flexibility of the organization.
The Solutions
- 18 new mobile lines
- 100 Nudge devices
Overall Benefits
By prioritizing the specific needs of the USVI Housing Authority, Brava has not only resolved existing issues but also paved the way for more efficient communication and resource management, guaranteeing readiness for future challenges.