About the Hospital
As one of Guyana’s most established healthcare facilities, this institution has been serving the community for over seven decades. Renowned for its maternity care and specialized services, the facility has steadily upgraded its equipment and expanded its offerings to meet the demands of a growing economy. With certified lab services and plans for a cardiac lab and full-service trauma center, the hospital continues to adapt to the country’s evolving healthcare needs.
The Challenges
The facility faced pressing challenges that hindered its operations:
- Inoperable PBX Solution: An outdated PBX system had been non-functional for years, disrupting internal and external communication.
- Lack of Cybersecurity Infrastructure: The absence of a comprehensive cybersecurity framework left the hospital vulnerable to potential threats.
The Solutions
In July 2023, Brava Guyana was engaged to address these critical issues. Understanding the urgency of the situation, Brava delivered tailored solutions that transformed the hospital’s communication and cybersecurity capabilities.
- Cloud Voice (3CX): Implemented a modern PBX solution to enable seamless collaboration and reliable calling over Brava Guyana’s fiber network.
- Virtual Chief Information Security Officer (vCISO): Provided expert guidance for managing the hospital’s cybersecurity strategy.
- Cyber Forensics Consulting: Conducted in-depth vulnerability assessments and breach investigations to strengthen the hospital’s defenses.
- Managed Security Operations Center (SOC) & Endpoint Detection and Response (EDR): Established continuous monitoring and rapid incident response to fortify cybersecurity.
- Dedicated Internet Access (DIA): Delivered high-speed, reliable internet connectivity to support the hospital’s growing digital needs.
Overall Benefits
- Modernized Communication Systems: The upgraded PBX system has revolutionized internal and external communication, driving efficiency and collaboration.
- Enhanced Security Posture: With a robust cybersecurity framework in place, the hospital is now better equipped to protect against cyber threats.
- Proactive Cybersecurity Approach: The hospital’s experience serves as a valuable case study, demonstrating the importance of proactive measures in securing critical operations.
Client Feedback
The facility’s leadership commended Brava’s seamless implementation and the transformative impact of its solutions. With enhanced communication and secured operations, the hospital is now better positioned to provide high-quality care and serve as a model for healthcare modernization in Guyana.