Brava’s Successful Integration of Microsoft Teams Calling at Leading Law Firm 

 Revolutionizing Communication for A leading Law Firm in the Cayman Islands 

Brava has once again demonstrated its prowess in delivering cutting-edge communication solutions with the successful integration of Microsoft Teams Calling for of the leading law firms in the Cayman Islands. This significant upgrade aligns with the firm’s “Cloud First” strategy and has revolutionized their communication infrastructure, providing numerous operational benefits and efficiencies. 

Key Highlights of the Project 

1. Integrated Microsoft Teams Calling: 

• Implemented a comprehensive Microsoft Teams Calling solution for 425 staff members, facilitating seamless internal and external communication. 

2. PBX Refresh: 

• Upgraded the aging on-premises PBX system, ensuring it aligns with the organization’s modern cloud strategy. 

3. Ported Extensions: 

• Successfully ported 600 extensions, with 425 deployed across the organization. 

4. Direct Routing: 

• Enabled Direct Routing, which significantly reduced voice traffic charges, leading to substantial cost savings. 

5. Enhanced Service Desk Efficiency: 

• Introduced VM to email and transcript features, driving efficiencies in Service Desk operations. 

6. Remote Work Capabilities: 

• Empowered staff to work remotely, ensuring continuity of key organizational functions, such as corporate landline requirements for bank authorizations. 

Client Feedback 

Global CIO’s Testimonial: 

• “As smooth a rollout as it gets!” 

• No outages or calling issues reported, highlighting the efficiency and reliability of the implementation. 

• Committed to partnering with Brava for the upcoming Bermuda rollout. 

Challenges Overcome 

• Aging PBX Infrastructure: 

• The existing on-premises PBX system was outdated, posing significant challenges for modern communication needs. 

• Previous Rollout Issues: 

• Previous Microsoft Teams Calling rollouts in other markets faced hurdles, but Brava’s expertise ensured a smooth implementation. 

• Cross-Market Coordination: 

• Engaged with Logic Fireminds and One to address diverse requirements from Legal Procurements, EUC, and InfoSec teams, ensuring compliance and satisfaction across all departments. 

Project Team 

The successful execution of this project was made possible by Brava’s dedicated team, from the C-suite and subject matter experts to the engineering and customer success teams. 

Benefits Realized 

• Efficient Management of Critical Systems: 

• The integration has streamlined the management of essential communication systems. 

• Cost Savings: 

• Direct Routing has reduced voice traffic charges, optimizing operational costs. 

• Enhanced Remote Work Capabilities: 

• Staff can now efficiently perform key functions remotely, ensuring business continuity. 

• Improved Service Desk Operations: 

• VM to email and transcript features have driven significant efficiencies within the Service Desk teams. 

Brava’s commitment to delivering innovative and reliable communication solutions has solidified the firm’s communication infrastructure, setting a new standard for operational excellence in the Cayman Islands. This project underscores Brava’s capability to transform and modernize organizational communication, paving the way for future advancements and collaborations.